As telehealth services become more common across the UK in 2025, so do the digital nuisances that come with them—chief among them, robocalls. Whether you’re speaking to your GP, discussing test results, or managing ongoing care, an unexpected robocall can do more than just interrupt—it can threaten your privacy and delay essential treatment.
In an era where every moment of a virtual consultation counts, ensuring a secure and uninterrupted experience is more important than ever. That’s where call blockers come in.
But can these tools really protect your privacy without filtering out important calls from your healthcare provider? Let’s take a closer look.
Why Robocalls Are a Growing Problem for Telehealth
Remote telehealth services are growing rapidly in the UK and elsewhere, but many users harbour strong privacy concerns—worried that their personal health data could be accessed or shared without consent. A recent hospital‑based patient survey during COVID‑19 found that, besides benefits like quicker access and convenience, data security and privacy were among patients’ top concerns when using digital health tools. For vulnerable groups or those less familiar with technology, these concerns often translate into hesitation or even avoidance of telehealth options.
Key Risks Robocalls Pose to UK Patients:
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Interruptions During Virtual Appointments: A phone ringing mid-consultation breaks concentration for both patient and clinician.
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Potential Privacy Breaches: Some robocalls use phishing tactics—posing as NHS providers or insurers to trick patients into revealing sensitive details.
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Missed Legitimate Calls: With so many spam calls, patients often ignore unknown numbers—even when it’s their GP surgery or pharmacy trying to reach them.
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Particularly Stressful for Elderly Patients: For older or vulnerable patients, robocalls can add to confusion and anxiety, especially when managing multiple conditions.
In short: Robocalls are more than an inconvenience—they’re a direct threat to timely, safe, and confidential healthcare.
Spotting Health-Related Robocalls in the UK
Many scam robocalls are designed to sound like genuine NHS or private health communications, making them difficult to detect.
Legitimate Healthcare Calls Might Include:
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Appointment reminders or changes
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Repeat prescription updates
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NHS Test and Trace messages
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Follow-up instructions from your GP or specialist
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Login assistance for online health portals
Red Flags for Scam or Fraudulent Calls:
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Requests for payment of “unpaid medical bills”
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Promises of fake private health insurance discounts
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Claims of a data breach asking for NHS login credentials or National Insurance numbers
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“Surveys” asking personal or financial details
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Unverified offers of health supplements or devices
Knowing what to expect—and what to avoid—helps protect you and your family from fraud.
How Call Blockers Can Support Safer Virtual Healthcare
Can a call blocker protect your telehealth experience? Absolutely—but the key lies in how you configure it.
Modern call blockers filter out nuisance calls while letting important numbers through. With the right setup, you can preserve privacy without missing vital medical updates.
5 Ways to Use Call Blockers for Telehealth Protection
1. Choose Smart Call Blockers That Allow Whitelisting
Devices like the CPR Call Blocker V10000 or apps like Hiya and Truecaller can:
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Block known scam and spam numbers
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Whitelist your GP practice or local pharmacy
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Instantly block repeat offenders
This way, medical communication remains uninterrupted.
2. Look for Behaviour-Based Filtering
Some call blockers analyse patterns, like silent calls or spoofed local numbers—common tactics scammers use to mimic local NHS numbers.
3. Add Medical Contacts to a Priority List
Before a remote appointment, ask your provider what number they’ll use. Save it in your contacts or whitelist it in your blocker. You can even create a “Medical” contact group for quick access.
4. Educate Family Members and Carers
If you or a loved one is elderly or receiving care at home:
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Learn what genuine medical calls will ask (and won’t ask)
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Use voicemail to screen unknown numbers
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Regularly review the blocker’s settings and call logs
5. Review Missed Calls After Each Appointment
Some NHS services or hospital departments use third-party phone systems. To avoid missing something important:
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Check your call blocker’s log weekly
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Listen to voicemails and look for text confirmations
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Unblock verified numbers when needed
Why CPR Call Blocker Is Ideal for UK Patients
While many mobile apps offer excellent call filtering, landline users—particularly older patients—often lack protection.
That’s where the CPR Call Blocker stands out:
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Pre-programmed with 5,000+ known UK scam numbers
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One-touch blocking of spam calls during consultations
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No internet or subscriptions required—plug in and start using
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Compatible with both VoIP and traditional landline systems
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Designed to be simple and accessible for all users
Whether you’re managing your own healthcare or supporting a loved one, CPR Call Blocker offers essential peace of mind.
Will Call Blockers Block Important NHS or Private Calls?
No—not if you set them up correctly. Smart blockers let you approve numbers from:
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Your GP surgery or telehealth provider
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NHS hospital departments and diagnostic centres
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Recognised pharmacies (e.g., Boots, Lloyds)
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Health portals like Patient Access or MyGP
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Private healthcare providers and insurers you trust
This way, you stay informed without putting your data at risk.
Final Thoughts
As the NHS and private practices continue to expand virtual services, it’s vital that patients feel safe and supported.
Call blockers are more than just tech tools—they're an essential part of a secure and reliable remote care experience. They protect privacy, reduce stress, and help ensure that important healthcare conversations happen without interruption.
Whether you're a patient, carer, or healthcare professional, investing in a smart call blocker is one small step that makes a big difference. Please browse our selection of products or contact us. Stay engaged. Stay informed. Stay protected.
